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An internet-based Customer Relationship Management tool, designed for companies and state agencies who need to improve and better manage their client operations.

Underpinned by usability and good design, Touchpoint steals a march on its competitors by virtue of its intuitive user interface, powerful data-mining and comprehensive messaging options.

Touchpoint integrates with your existing website or web application via a series of custom APIs. This allows transactional activity on your website to be captured, stored and subsequently analysed through the CRM. This activity could be a user registration, a document download, a request for marketing information, a product purchase or simply a login.

These customer interactions with your website or web application - touchpoints - define the success or otherwise of your internet presence. Touchpoint provides you with significantly increased control and management of this data and helps you to increase efficiencies and save money in your organisation. In addition, it can become a key resource in helping you with lead generation, pursuing sales opportunites and managing existing client interactions with your organisation.

Features